Privacy Policy

1. Introduction

MonChef is committed to protecting the privacy of our customers and website visitors (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.monchef.ae and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our services to you:
2.1 Personal Information:

  • Name
  • Email address
  • Phone number
  • Address
  • Dietary preferences and restrictions
  • Booking details (e.g., date, location, number of guests)

2.2 Non-Personal Information:

  • Browser type
  • IP address
  • Operating system
  • Cookies and similar tracking technologies

How do we use your personal information?

We use the information we collect for various purposes, including:

3.1 To Provide Services:

  • To process your bookings
  • To customize and deliver our private dining experiences

3.2 To Improve Our Website and Services:

  • To analyze website usage and improve our offerings
  • To personalize your experience

3.3 To Communicate with You:

  • To send booking confirmations, invoices, and updates
  • To respond to your inquiries and provide customer support

3.4 For Marketing Purposes:

  • To send promotional materials, special offers, and newsletters (You can opt out at any time by following the unsubscribe instructions in these communications.)

How do we share your personal information?

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

4.1 Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and logistics partners. These providers are obligated to protect your information and only use it as necessary to perform their functions.

4.2 Legal Requirements: We may disclose your information if required by law, or if we believe that such action is necessary to comply with legal obligations or to protect and defend the rights, property, or safety of MonChef, our customers, or others.

How do we protect your personal information?

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your rights

You have the following rights regarding your personal information:

6.1 Access and Correction: You have the right to access and update the personal information we hold about you. If you would like to review or correct your information, please contact us using the contact details provided below.

6.2 Opt-Out: You have the right to opt out of receiving marketing communications from us. You can do this by clicking the unsubscribe link in any email we send or by contacting us directly.

6.3 Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions. To request deletion, please contact us.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will indicate the effective date. We encourage you to review this Privacy Policy periodically.